Our Instruments are Designed for a Lifetime
Sometimes they need a little TLC. Here’s some helpful info on repair and maintenance. If you run into an issue you need more help with, our team is here to assist.
Maintenance FAQ’s
The case of your instrument is solid brass that has been finished with a durable, water-based lacquer. It is in fact a piece of jewelry and should be treated as such. It should be cleaned on a regular basis to keep airborne pollutants (dust, etc.) and any moisture from collecting on the case, thereby degrading the finish. To clean, simply wipe with a soft cloth or soft paper towel with a mild glass cleaner. If your instruments are in a summer home where you cannot clean them regularly, simply lay a small cloth or towel across the top two-thirds so dust can not settle on the finish.
When properly installed, your sensors require virtually no maintenance. If you have a rain collector bucket as part of your set-up, make sure to clean out any debris that may have blown into it over the course of the year. None of the sensors have brushes or wiping contacts and they should all perform for many years in any environment. Sensors installed in salt-air environments may show signs of wear sooner than sensors installed in other settings.
If you are comfortable making minor repairs to your home, then installing a set of weather instruments should not be a challenge. Instruments that require power are supplied with a low-voltage AC adaptor that plugs into a standard wall outlet. Wind instruments will be most accurate when their sensors are installed on a rooftop or some other elevation. If you are comfortable climbing a ladder and/or standing on your roof, you can likely do the job. If you are not comfortable with any of the installation requirements, you should seek the service of a professional to install the instruments in your home.
Repair FAQ’s
Yes, we can! You may return your instrument to our factory at any time, for service. We can repair your current or legacy instruments and restore them back to factory specifications.
We strive to repair and return all weather instruments as quickly as we are able. There are times when an instrument could require more testing, which will prolong service time. Under normal circumstances, you can expect to hear from one of our technicians within 3 business days of Maximum’s receipt of the instrument.
While it is possible to service your weather instruments in your home workshop, please be aware that some instruments, such as weather stations, require specialized assembly tools and calibration that is difficult to replicate at home and may need to be sent to Maximum for service.
Most of our instrument manuals contain easy to follow troubleshooting instructions. By following these instructions, with some simple tools you can usually identify the problem.
At this time, we are not able to provide you with in home service, but a knowledgeable technician is only a phone call or email away!
In need of assistance in maintaining or repairing your weather instrument? Contact a member of our support team today and we’d be happy to assist you!
Yes. However, there are wire extension limits depending on the particular instrument. Please see the operating manual for your instrument or contact us for more information.
Yes. You can extend the cable using a shielded RS-232 extension cable.
