So that we may serve you better, please review the following items before contacting our Technical Support Department:
- If you need a replacement copy of the Installation/Operation Manual for any instrument, you can download it from the Instrument Manuals section of this web site. Or we will be glad to send you one in the mail. Contact information can be found at the bottom of this section.
- Visit the Installation FAQ’s section of this web site for answers to common questions.
- Check in your Installation/Operation Manual to make sure you have installed the instrument correctly and, confirm that you are operating it as described in the instructions.
- Follow the troubleshooting instructions in the Installation/Operation Manual to determine what part of the system is faulty.
When you contact us please be prepared to provide the following information:
- The model name of the instrument.
- The date of purchase and date of installation.
- The results of any troubleshooting tests.
- A description of the problem.
You can request technical support for our products by:
Tel.: (508) 995-2200
Fax: (800) 989-2580 or (508) 998-5359
30 Samuel Barnet Boulevard
New Bedford, MA 02745
We are here to support you.
Need additional information or support? We are happy to help.